Support and Assistance

Getting help

The Faculti team are able to help you with your concerns, so please do drop us a call or an email.

 

Contact Us

By email here

 

By Post:

Customer Services

Faculti Media Ltd

35-37 Ludgate Hill,

London, United Kingdom

EC4M 7JM

 

Telephone enquiries:

(+1)8572390762 (US)

(+44) 2033182241 (UK)

Lines are open between 9.00am to 5pm (Monday to Friday)

When doesn’t Faculti offer office support?

We provide limited support over the following U.S. holidays: New Year’s Day (January 1) Memorial Day (Last Monday in May) Independence Day (on or around July 4) Thanksgiving Holiday (Fourth Wednesday / Thursday / Friday in November) Christmas Eve through New Year’s (December 24 through January 2)

 

Assistance

 

Can I have more than one account?

Unfortunately no. we only allow one account per person; but multiple accounts within an institution. Multiple Basic accounts will be removed by Faculti moderators

I lost access to my email address, so I can’t update my password—what should I do?

As with many online services, you must have an active email address in order to create a Faculti account. Faculti also requires that you have access to this email address to reset your account password. This security procedure allows us to protect your account against unauthorized access.
If you’ve lost access to the email address on your account, we cannot help you regain account access. However, there are some other methods you can try to regain access. If you’ve lost access to the email address associated with your Faculti account but still remember your password, try to sign in to your Faculti account and then immediately change your email address. If you’ve lost access to your email address, we recommend that you try contacting your email service provider (ESP) to regain access to your email account.

How do I share a video on another site like Facebook or Twitter?

Go to the video page and click the Share button that appears under the video player.

How do I save a video to view later?

Go to the video page and click the Save button that appears under the video player. Check back in using the menu bar in the saved videos tab.

 

Additional Information for researchers and institutions

Faculti does not claim copyright of any of the underlying publications covered in interviews nor any user uploads. Faculti is not affiliated to any political party, institution or organisation. We aim to provide an engaging, impartial and inclusive platform covering the scale and magnitude of academic and professional information. Faculti does not sell, distribute or lease your personal information to third parties. Please check out our full Terms, Privacy and Data Protection pages for further information.

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