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Help Centre

Submit a Support Ticket

Submit a ticket (General Support, Technical or Accounts/Billing) and a Faculti Support Agent will be in touch.

General Information

How to login and view insights

When doesn’t Faculti offer office support?

We provide limited support over the following U.K and U.S. holidays: New Year’s Day (January 1) Memorial Day (Last Monday in May) Independence Day (on or around July 4) Thanksgiving Holiday (Fourth Wednesday / Thursday / Friday in November) Christmas Eve through New Year’s (December 24 through January 2)

Can I have more than one account?

Unfortunately no. we only allow one account per person; but multiple accounts within an institution. Multiple Basic accounts will be removed by Faculti moderators.

I lost access to my email address, so I can’t update my password—what should I do?

As with many online services, you must have an active email address in order to create a Faculti account. Faculti also requires that you have access to this email address to reset your account password. This security procedure allows us to protect your account against unauthorized access. If you’ve lost access to the email address on your account, we cannot help you regain account access. However, there are some other methods you can try to regain access. If you’ve lost access to the email address associated with your Faculti account but still remember your password, try to sign in to your Faculti account and then immediately change your email address. If you’ve lost access to your email address, we recommend that you try contacting your email service provider (ESP) to regain access to your email account.

How do I share a video on another site like Facebook or Twitter?

Go to the video page and click the Share button that appears under the video player.

Accounts

A Faculti Basic Membership allows a user access to 200 new insights annually, plus access to our free archive. To upgrade to a premium subscription please click on your user name and then upgrade via our membership system. To locate your subscription, navigate to the top right hand corner where you will find your username. Click on this button and to the left will be your account details of which Subscriptions will show your active or inactive subscriptions.

To change your email address on your account navigate to the top right hand corner where you will find your username. Click My Profile to enter your new details or email address.

To change your billing address on your account navigate to the top right hand corner where you will find your username, Click My Billings to adjust your billing details.

Technical and Set-up Information

Federated SSO is an effort to allow users to access Faculti using their employee or education network IDs when they belong to an Access Federation.

Prerequisites

Your organization’s identity provider needs to be part of the UKAMF federation. Organizations that are part eduGAIN federation and are compatible with UKAMF are supported too.

UKAMF – UK Access Management Federation or UK Federation – provides a solution for access to online services for educational and research organisations. The UKAMF is a UK-based federation.

eduGAIN is a service that connects many federations around the world. The UKAMF publishes its federation metadata (participant information) to eduGAIN, as do many other federations e.g. InCommon for USA, SurfConext for Netherlands, SWAMID for Sweden. UKAMF will automatically import all eduGain metadata that meets its standards. This means most participants registered in eduGAIN are available to UKAMF.

Faculti SSO integration

In order to integrate your organization IDP, we only need your IDP entity id as configured in the access management federation. We will use this id to configure the SSO access in Faculti.

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