Customer Support

Customer Support

Need help with your Faculti account? Get in touch today and speak to our friendly team via email, phone, or live chat.

Accounts and Registration

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Technical Support

Get support with access, sign-on and other technical issues.

SSO Setup | Federated SSO

Get support with SSO and Federated Access

Our Terms and Conditions

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Data Protection

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Customer Complaints Policy and Form

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Cancellation and Refund Policy


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About Us

Discover more about our mission, core principles, history and support.

Frequently Asked Questions

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Customer Service

The Faculti office is open 24 hours a day for the receipt of emails, we aim to get back to all emails within 24 hours.


By email

Email us here


By Post:

Customer Services

Faculti Media Ltd

35-37 Ludgate Hill,




Telephone enquiries:

(+44) 203 858 0433  (UK)

Lines are open between 9.00am to 6pm (Monday to Friday)


By Instant messaging

Do get in touch via our IM support to the right of the screen.


By Google Messaging

Do get in touch here