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How can stakeholders in the industrial innovation ecosystem leverage human-centric approaches to technology, education, and policy to drive Industry 5.0 advancements and improve worker wellbeing, safety, and skills?

Image courtesy of interviewee. November 20, 2024

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This video discusses the concept of Industry 5.0, emphasizing the importance of a human-centric approach to industrial progress. It argues that for the industry to continue driving prosperity, it must recognize workers as valuable investments rather than just costs. Industry 5.0 advocates for collaboration between humans and advanced technologies, leveraging the cognitive abilities and creativity of workers while integrating automation's accuracy.

Sustainability is also a key theme, highlighting the need for industries to respect environmental limits and use technology to facilitate circular processes that minimize waste. Ethical considerations in technology deployment are critical, as potential risks like workplace surveillance and health concerns must be addressed through participatory design involving workers and experts.

This video advocates for policies that foster a conducive environment for adopting human-centric technologies, including training programs and participatory management approaches. It notes that companies with higher learning capacities show better socioeconomic outcomes, enhancing employee well-being and reducing unemployment.

Finally, the text underscores the need for continuous adaptation to technological changes, promoting a culture of lifelong learning and upskilling to ensure successful integration of new technologies while prioritizing worker safety and satisfaction.

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Here are five key points from the video:

1. **Shift to Human-Centric Industry**: Industry 5.0 emphasizes viewing workers as valuable assets rather than mere costs. It advocates for a human-centric approach that enhances collaboration between humans and smart machines, leveraging workers' cognitive skills and creativity to reshape the production process.

2. **Focus on Sustainability**: Industry 5.0 aims to ensure that industrial practices respect planetary boundaries and promote sustainability through technology that facilitates circular processes. This includes reducing energy consumption and minimizing environmental impacts to meet current needs without compromising future generations.

3. **Ethical Considerations in Technology**: The integration of new technologies in manufacturing requires careful attention to ethical, social, and environmental factors. This includes addressing potential risks associated with robotics and AI, ensuring privacy, and involving workers in the design and implementation of technologies.

4. **Investment in Skills Development**: A participatory approach is crucial for adopting human-centric technologies, which includes fostering continuous skills development and adaptability among workers. Companies benefit from prioritizing employee wellbeing and engagement, leading to improved productivity and organizational success.

5. **Role of Policy and Framework Conditions**: Effective policies and funding are essential for creating a supportive environment for developing and implementing human-centric technologies. This includes initiatives like flexible training programs, collaborative exchanges between research and industry, and establishing standards that integrate human-centricity into corporate practices.

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Here are key quotes from the video that encapsulate its main themes and ideas:

1. "Industry 5.0 is really about seeing workers as investments rather than simply a cost to the company."

2. "Industry 5.0 is focused on the opportunity that current technologies offer to capitalize on the potential for increased collaboration between humans and smart machines."

3. "In essence, Industry 5.0 redefines the role of technology by shifting from an approach where technology itself is seen as a solution to a more human-centric approach that capitalizes on technologies to realize workers' capacities."

4. "This means putting human needs and interests at the heart of the production process rather than focusing on what we can do with the digital technologies in themselves."

5. "Industry 5.0 is about how industry serves people rather than the other way around."

6. "Technology can facilitate circular processes that support the reuse, repair, and limit environmental impact."

7. "Industry 5.0 is about ensuring that we meet the needs of the current generation without jeopardizing future generations."

8. "Involving ethics and social science experts, as well as workers themselves in technology design, is crucial to ensure that technology is developed and deployed according to workers' needs."

9. "A prerequisite for adopting technologies in a human-centric way is having a participatory and human user-centric approach that involves workers from the outset."

10. "Companies with a human-centric approach can see results in terms of improved employee motivation, efficiency, and overall organizational success."

11. "Policy and funding have a role to play in creating the appropriate framework conditions for developing and implementing human-centric technologies."

12. "Human-centric approaches are proving important and are increasingly being taken up."

These quotes summarize the core principles of Industry 5.0, emphasizing human-centricity, sustainability, the importance of worker involvement, and the role of policy in fostering these technologies.

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If, if industry is to continue playing the role

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that it historically has as an engine of prosperity,

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it needs to look beyond the role

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of technology on the factory floor.

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So Industry 5 1 0 is really about seeing workers

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as investments rather than simply a cost to the company.

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So Industry 5.0 is focused on the opportunity

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that current technologies offer to capitalize

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with the potential, for increased collaboration

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between humans and smart machines.

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Uh, this means merging the greater high speed accuracy

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of industrial automation, with the skills of humans

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and in particular their cognitive abilities

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and their capacity for creativity and critical thinking.

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So in essence, industry 5.0 redefines the role of technology

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by shifting from an approach where technology itself is seen

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as a solution to a more human-centric approach

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that capitalizes on technologies

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to realize workers' capacities

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and maximize their creativity.

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So this means putting human needs

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and interests at the heart of the production process

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rather than focusing one point what we can do

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with the digital technologies in themselves.

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Thus, industry 5.0 is about

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how industry serves people rather than the other way around.

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It means that technologies in manufacturing, need

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to capitalize on, the capacities of industrial workers

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rather than the worker adapting to the technology.

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And in this way, workers become more empowered,

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lead in greater productivity improvement,

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and it also makes the workplace more inclusive.

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The role the industry needs

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to play in relation to sustainability.

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Um, and that's about

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ensuring industry respects planetary boundaries.

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And technology is important here

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because it can, facilitate,

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circular processes that support the reuse, repair,

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and recycling of resources so that we reduce waste

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and limit environmental impact.

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And sustainability also means

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technology reduces energy consumption

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and greenhouse gas emissions.

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And this way we avoid con depleting

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and degrading our natural resources.

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So, in essence, industry 5.0 also is about,

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ensuring that we meet the needs

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of the current generation without

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jeopardizing future generations.

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Well, in our roadmap on, on, human-centric technologies,

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it shows very clearly why it is necessary

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to take account of ethical, social, and indeed environmental

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and considerations, to achieve results

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that are human-centric.

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Um, and with the roadmap,

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we're really looking in particular at digital technologies

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that are deployed in the manufacturing context.

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So we're talking about robots, artificial intelligence,

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wearables, a virtual reality,

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and sensors among other things.

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Um, and there are two types of implication

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that explain why it is crucial to consider the ethical

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and social impacts of technologies.

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Firstly, these technologies may come

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with potential risks in a factory context.

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There may be health

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and safety, issues, for instance, regarding

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how robots are integrated on the shop floor.

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Or there may be ethical considerations regarding,

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for example, surveillance of workers.

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I mean, smart machines rely on large flows of data

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to enable their intelligent actions,

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and this may need, to have video recordings of workers.

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So involving ethics

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and social science experts, as well

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as workers themselves in technology design is in crucial

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to ensure that, technology are developed

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and deployed according to workers' needs

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and in respect of important principles such

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as human values and privacy.

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And the second topic of implication, comes from the fact

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that, these technologies can provide tremendous,

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benefits if we set the, the,

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the appropriate framework conditions

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for their design and implementation.

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With this roadmap, we have explored a set of benefits

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that ethical approaches to technology deployment can bring,

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which industry could prioritize aspects like learning,

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upskilling and autonomy.

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I think also we've taken into account the wider societal

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level because these technologies, do raise concerns.

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So human-centric design

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and adoption of technologies implies that the needs

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of citizens as consumers

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and then users as well as workers,

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are taken into account when technology is used.

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And this is important in building public trust around,

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these technologies and also, the use of public support

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to foster their development.

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Uh, industrial processes are becoming increasingly complex,

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and that's, where really the opportunity can arise

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because this prevent presents a significant challenge,

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that traditional, manufacturing methods struggle

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to develop effectively.

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Uh, with these, these technologies, decisions need

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to be taken at different levels, strategic, operational

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and, workplace and, workstation levels.

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And each of these levels faces these challenges in different

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ways in relation to data availability

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and accuracy, uncertainty, and time constraints.

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And if these constraints

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and challenges are not addressed properly,

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there can be severe impact both on

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productivity and efficiency.

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So in our, in the roadmap, we point

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to a range of opportunities

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That that human-centric enabling technologies offer

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to address these issues In the manufacturing sector,

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if we take robotics, this supports the efficient interplay

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of workforce and, machines.

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So it contributes to improved overall physical

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and psychological safety.

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In performing these collaborative tasks,

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if we take artificial intelligence

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and machine learning technologies,

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will these facilitate the integration of big data?

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And this in turn, helps,

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modeling human behavior on the shop floor,

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and so can identify where workers need support

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in carrying out their tasks.

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Um, if we look at connectivity technologies,

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these are very important in facilitating, workforce

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up-skilling and motivation by making skills

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and qualifications more visible.

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So by facilitating knowledge sharing in this way,

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they contribute to building a learning organization.

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We take digital twin and extended reality technologies.

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These, of course, facilitate remote presence,

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and so they can create, new capabilities,

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for operating, maintaining training, guidance,

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and co-design of workstations.

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And these different technologies, offer opportunities,

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to obtain more human-centric

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results, in different ways.

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First of all, at the technological level itself,

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human centricity can optimize, interactions

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between individuals and machines.

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This encompasses the joint design of processes,

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systems, and work environments.

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Um, and so this enhances employee engagement, safety,

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wellbeing, and of course productivity.

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At the same time, at the operational level,

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the human-centric approach places a particular emphasis on

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the wellbeing and satisfaction of workers.

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This puts a high value on the contribution

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and expertise of employees,

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and so fosters a culture of collaboration and inclusivity.

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Uh, also it can support important aspects like talent

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retention, upskilling,

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and adaptability to ever changing industrial contexts.

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Well, I think we start by saying

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that a very clearly a prerequisite

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for adopting technologies in a human-centric way is having a

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participatory and human user-centric approach,

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that involves workers from the outset

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in the introduction of these new technologies.

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Uh, so in this context, companies, should

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actively encourage skills development

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and continuous learning among employees all along their,

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their, their, their, their careers.

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Um, and it's important

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to ensure the company personnel have the necessary abilities

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and mindset to adapt to constantly changing technology.

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And then by pri prioritizing the wellbeing of workers.

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Companies with a human-centric approach,

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can see results in terms of improved employee motivation,

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efficiency, and most importantly of all,

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overall organizational success.

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It also means, of course, that human centricity ensures

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that companies have the cap capabilities needed,

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to adapt constantly to the rapid changing pace

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of, of, of technology.

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And then more broadly, companies need

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to enhance their learning capacity

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within their organizations.

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And this is rated very strongly to the,

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the mindsets in the company,

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because these underpin the capacity of companies,

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to adapt to new environments, to train employees,

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and to absorb new technologies in the most effective way.

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And though we've identified a, a whole range of, of actions

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and investments, that companies can take to support,

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en enhanced, learning capacity.

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These include, for example,

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preserving the cognitive intervention of work

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and facilitating autonomy in co in cognitive tasks,

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fostering autonomous, teamwork practices,

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promoting a more sub, favorable supervisory style,

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and very importantly, enabling direct participation

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of workers in decision making at the company level.

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And indeed, recent data is showing that companies that,

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have increased,

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learning ca capacities show better socioeconomic results.

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In particular, higher learning capacity is related

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to greater labor market resilience, so less unemployment,

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and less, occupational downgrading.

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And moreover, in companies with high learning capacity,

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employees enjoy a better quality of, of working life.

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Um, they're less exposed to platformization of work,

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to low working time autonomy,

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and to involuntary, part-time work.

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Yeah, I mean, certainly, policy

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and funding have a role

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to play in creating the appropriate framework conditions,

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for developing and implementing

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human-centric technologies.

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Um, coming back again to the aspect of, of workers

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and skills and human-centric, adoption

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of technologies starts

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with having appropriately skilled workers at all levels.

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And this calls for policy intervention

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to offer appropriate training, programs

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and supportive public funding.

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And one concrete initiative in this regard that's,

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proving quite successful is the delivery of,

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multidisciplinary agile

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and distributed training programs

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that are aimed specifically at

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human-centric skills development.

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So, in essence, a, a more flexible approach

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to delivering skills that allows the worker to,

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develop their skills throughout their, their career.

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Um, policy

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and funding also has a role in addressing,

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improved knowledge exchange between technology enablers

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and the implementers in industry.

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And the examples of that are we see where,

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research institutes and, and industry

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organize exchanges of personnel.

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Um, policy also has an important role, in

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enhancing open access, to testing facilities

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and expanding the availability

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of shared infrastructures across industry.

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Um, so in this regard, policy could focus on the rollout of,

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of demonstrators and on,

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permitting regulatory sandboxes, which can serve

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to test, these new human,

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human centric technologies.

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Uh, another area where policy can intervene is in relation

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to business certification and standards.

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Um, so policy, for example, could play a,

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a important role in the integration of,

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human specificity into quality standards in manufacturing.

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And we're beginning to see that happening.

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Also, policy can, can, can support, guidance services

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to companies with regard to

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how they can adapt their technology design

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to incorporate human centricity,

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because particularly for smaller companies, they may wish

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to do it, but doing it in practice is a challenge.

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Um, and we could envisage in the future

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that this would be taken further.

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So you would see a situation where human centricity,

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could actually be integrated into corporate reporting.

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Um, so if we look more at the more general level, policy

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and funding have an important, incentive role, in,

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in, in providing the impetus, so that companies,

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in general, but particularly startups,

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technology startups,

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can deliver human-centric technologies,

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and, achieve sufficient investment so

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that these companies can achieve the critical scale

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necessary if we're to deliver these sort

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of technologies on the ground in Europe.

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Yeah, in, in the roadmap, we, we, we,

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we have identified, a number of inva,

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of advancements in terms of patenting technologies

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that affect human centricity.

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Um, and this is why we're, we're seeing clear evidence

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that continuing investment in developing these technologies

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is in line with human centricity.

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If we start, if we look first of all as startups, I mean,

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you see more and more technology startups seizing the

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opportunity to provide human-centric technologies.

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And, you know, while this remains an emerging field,

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the fact that these technology startups are investing in

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this area shows that these, these approaches are maturing.

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And this is important evidence.

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If we look more widely at small and medium-sized companies.

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Uh, we also see that there's an increasing focus on

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human-centric aspects.

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As part of our work on the roadmap, we carried it a survey

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of manufacturing companies.

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And this showed that among small

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and medium-sized companies, over half

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of them already are open, to receiving worker feedback

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with regard to company improvement programs.

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And 40% of them,

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Consult workers when adopting new technologies.

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But we still have further to go,

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because at the moment, the survey showed that only a quarter

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of the companies, use

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participatory management approaches fully in,

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in the way in which they, they, they,

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they're implementing these technologies.

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And we also see at the same time that across Europe,

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the landscape has significant diversity,

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with across different regions.

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Um, for example, we see some regions,

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particularly in Northwestern Europe, where,

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companies are quite advanced in implementing,

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human centricity in their technological processes,

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whereas there are other less developed

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regions which are lagging behind.

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So I think just to summarize where we are at the moment,

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we can say that, human centric approaches

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are proving important and are increasingly being taken up.

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And in operational terms, the need

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to enhance learning capacity

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and foster skill upgrades is central to, to moving forward.

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And this should be done in a way that ensures,

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that worker safety, wellbeing and upskilling is prioritized.

Industry 5.0: Empowering Workers through Human-Centric Technology

00:00:00 - If, if industry is to continue playing the role that it historically has as an engine of prosperity, it needs to look beyond the role of technology on the factory floor. So Industry 5 1 0 is really about seeing workers as investments rather than simply a cost to the company. So Industry 5.0 is focused on the opportunity that current technologies offer to capitalize with the potential, for increased collaboration between humans and smart machines.

00:00:36 - of industrial automation, with the skills of humans and in particular their cognitive abilities and their capacity for creativity and critical thinking. So in essence, industry 5.0 redefines the role of technology by shifting from an approach where technology itself is seen as a solution to a more human-centric approach that capitalizes on technologies to realize workers' capacities

00:01:07 - So this means putting human needs and interests at the heart of the production process rather than focusing one point what we can do with the digital technologies in themselves. Thus, industry 5.0 is about how industry serves people rather than the other way around. It means that technologies in manufacturing, need to capitalize on, the capacities of industrial workers

Empowering Workers through Sustainable Technology and Ethics in Industry 5.0

00:01:39 - And in this way, workers become more empowered, lead in greater productivity improvement, and it also makes the workplace more inclusive. The role the industry needs to play in relation to sustainability. and that's about ensuring industry respects planetary boundaries. And technology is important here because it can, facilitate, circular processes that support the reuse, repair,

00:02:11 - and limit environmental impact. And sustainability also means technology reduces energy consumption and greenhouse gas emissions. And this way we avoid con depleting and degrading our natural resources. So, in essence, industry 5.0 also is about, ensuring that we meet the needs of the current generation without jeopardizing future generations. Well, in our roadmap on, on, human-centric technologies,

00:02:46 - to take account of ethical, social, and indeed environmental and considerations, to achieve results that are human-centric. and with the roadmap, we're really looking in particular at digital technologies that are deployed in the manufacturing context. So we're talking about robots, artificial intelligence, wearables, a virtual reality, and sensors among other things. and there are two types of implication that explain why it is crucial to consider the ethical

Addressing Risks and Ethical Considerations in Smart Technology Deployment

00:03:19 - Firstly, these technologies may come with potential risks in a factory context. There may be health and safety, issues, for instance, regarding how robots are integrated on the shop floor. Or there may be ethical considerations regarding, for example, surveillance of workers. I mean, smart machines rely on large flows of data to enable their intelligent actions,

00:03:50 - So involving ethics and social science experts, as well as workers themselves in technology design is in crucial to ensure that, technology are developed and deployed according to workers' needs and in respect of important principles such as human values and privacy. And the second topic of implication, comes from the fact that, these technologies can provide tremendous,

00:04:19 - the appropriate framework conditions for their design and implementation. With this roadmap, we have explored a set of benefits that ethical approaches to technology deployment can bring, which industry could prioritize aspects like learning, upskilling and autonomy. I think also we've taken into account the wider societal level because these technologies, do raise concerns. So human-centric design

Building Trust through Human-Centric Technology in Complex Industries

00:04:50 - of citizens as consumers and then users as well as workers, are taken into account when technology is used. And this is important in building public trust around, these technologies and also, the use of public support to foster their development. industrial processes are becoming increasingly complex, and that's, where really the opportunity can arise because this prevent presents a significant challenge,

00:05:21 - to develop effectively. with these, these technologies, decisions need to be taken at different levels, strategic, operational and, workplace and, workstation levels. And each of these levels faces these challenges in different ways in relation to data availability and accuracy, uncertainty, and time constraints. And if these constraints and challenges are not addressed properly, there can be severe impact both on

00:05:52 - So in our, in the roadmap, we point to a range of opportunities That that human-centric enabling technologies offer to address these issues In the manufacturing sector, if we take robotics, this supports the efficient interplay of workforce and, machines. So it contributes to improved overall physical and psychological safety. In performing these collaborative tasks, if we take artificial intelligence and machine learning technologies,

Enhancing Human-Centric Collaboration in the Workplace

00:06:24 - And this in turn, helps, modeling human behavior on the shop floor, and so can identify where workers need support in carrying out their tasks. if we look at connectivity technologies, these are very important in facilitating, workforce up-skilling and motivation by making skills and qualifications more visible. So by facilitating knowledge sharing in this way, they contribute to building a learning organization.

00:06:58 - These, of course, facilitate remote presence, and so they can create, new capabilities, for operating, maintaining training, guidance, and co-design of workstations. And these different technologies, offer opportunities, to obtain more human-centric results, in different ways. First of all, at the technological level itself, human centricity can optimize, interactions

00:07:29 - This encompasses the joint design of processes, systems, and work environments. and so this enhances employee engagement, safety, wellbeing, and of course productivity. At the same time, at the operational level, the human-centric approach places a particular emphasis on the wellbeing and satisfaction of workers. This puts a high value on the contribution and expertise of employees, and so fosters a culture of collaboration and inclusivity.

Empowering Workforce through Human-Centric Technology Adoption

00:08:04 - retention, upskilling, and adaptability to ever changing industrial contexts. Well, I think we start by saying that a very clearly a prerequisite for adopting technologies in a human-centric way is having a participatory and human user-centric approach, that involves workers from the outset in the introduction of these new technologies. so in this context, companies, should actively encourage skills development and continuous learning among employees all along their,

00:08:35 - and it's important to ensure the company personnel have the necessary abilities and mindset to adapt to constantly changing technology. And then by pri prioritizing the wellbeing of workers. Companies with a human-centric approach, can see results in terms of improved employee motivation, efficiency, and most importantly of all, overall organizational success. It also means, of course, that human centricity ensures

00:09:07 - to adapt constantly to the rapid changing pace of, of, of technology. And then more broadly, companies need to enhance their learning capacity within their organizations. And this is rated very strongly to the, the mindsets in the company, because these underpin the capacity of companies, to adapt to new environments, to train employees, and to absorb new technologies in the most effective way.

Enhancing Learning Capacity for Workforce Resilience

00:09:42 - and investments, that companies can take to support, en enhanced, learning capacity. These include, for example, preserving the cognitive intervention of work and facilitating autonomy in co in cognitive tasks, fostering autonomous, teamwork practices, promoting a more sub, favorable supervisory style, and very importantly, enabling direct participation

00:10:15 - And indeed, recent data is showing that companies that, have increased, learning ca capacities show better socioeconomic results. In particular, higher learning capacity is related to greater labor market resilience, so less unemployment, and less, occupational downgrading. And moreover, in companies with high learning capacity, employees enjoy a better quality of, of working life.

00:10:47 - to low working time autonomy, and to involuntary, part-time work. Yeah, I mean, certainly, policy and funding have a role to play in creating the appropriate framework conditions, for developing and implementing human-centric technologies. coming back again to the aspect of, of workers and skills and human-centric, adoption of technologies starts with having appropriately skilled workers at all levels. And this calls for policy intervention

Promoting Human-Centric Skills Development Through Policy and Funding

00:11:18 - and supportive public funding. And one concrete initiative in this regard that's, proving quite successful is the delivery of, multidisciplinary agile and distributed training programs that are aimed specifically at human-centric skills development. So, in essence, a, a more flexible approach to delivering skills that allows the worker to, develop their skills throughout their, their career. policy and funding also has a role in addressing,

00:11:51 - and the implementers in industry. And the examples of that are we see where, research institutes and, and industry organize exchanges of personnel. policy also has an important role, in enhancing open access, to testing facilities and expanding the availability of shared infrastructures across industry. so in this regard, policy could focus on the rollout of,

00:12:20 - permitting regulatory sandboxes, which can serve to test, these new human, human centric technologies. another area where policy can intervene is in relation to business certification and standards. so policy, for example, could play a, a important role in the integration of, human specificity into quality standards in manufacturing. And we're beginning to see that happening. Also, policy can, can, can support, guidance services

Integrating Human Centricity in Technology Design

00:12:52 - how they can adapt their technology design to incorporate human centricity, because particularly for smaller companies, they may wish to do it, but doing it in practice is a challenge. and we could envisage in the future that this would be taken further. So you would see a situation where human centricity, could actually be integrated into corporate reporting. so if we look more at the more general level, policy and funding have an important, incentive role, in,

00:13:26 - in general, but particularly startups, technology startups, can deliver human-centric technologies, and, achieve sufficient investment so that these companies can achieve the critical scale necessary if we're to deliver these sort of technologies on the ground in Europe. Yeah, in, in the roadmap, we, we, we, we have identified, a number of inva, of advancements in terms of patenting technologies

00:13:56 - and this is why we're, we're seeing clear evidence that continuing investment in developing these technologies is in line with human centricity. If we start, if we look first of all as startups, I mean, you see more and more technology startups seizing the opportunity to provide human-centric technologies. And, you know, while this remains an emerging field, the fact that these technology startups are investing in this area shows that these, these approaches are maturing.

Emerging Focus on Human-Centric Practices in SMEs

00:14:26 - If we look more widely at small and medium-sized companies. we also see that there's an increasing focus on human-centric aspects. As part of our work on the roadmap, we carried it a survey of manufacturing companies. And this showed that among small and medium-sized companies, over half of them already are open, to receiving worker feedback with regard to company improvement programs. And 40% of them, Consult workers when adopting new technologies. But we still have further to go,

00:14:59 - of the companies, use participatory management approaches fully in, in the way in which they, they, they, they're implementing these technologies. And we also see at the same time that across Europe, the landscape has significant diversity, with across different regions. for example, we see some regions, particularly in Northwestern Europe, where,

00:15:31 - human centricity in their technological processes, whereas there are other less developed regions which are lagging behind. So I think just to summarize where we are at the moment, we can say that, human centric approaches are proving important and are increasingly being taken up. And in operational terms, the need to enhance learning capacity and foster skill upgrades is central to, to moving forward.