Personalisation has been identified as being ‘a cornerstone of the modernisation of public services’ and much interest in this concept has arisen recently. However, there is a high degree of confusion over what personalisation is and the types of changes that will be associated with this agenda. Jon Glasby is a qualified social worker by background and Head of the School of Social Policy. Specialising in joint work between health and social care, Jon is involved in regular policy analysis and advice. He is the author of a series of leading textbooks on health and social services, sits on the advisory board of The Policy Press, and served as the Editor-in-Chief of the Journal of Integrated Care (2012-18).
From 2008 to 2015, he was Director of the University’s Health Services Management Centre (HSMC). He is currently a Non-Executive Director (NED) of University Hospitals Birmingham NHS Foundation Trust, has previously served as a NED at Birmingham Children’s Hospital (2010-2015) and Heart of England NHS Foundation Trust (2015-2018) and has been a trustee of the UK Social Care Institute for Excellence (SCIE, 2003-2009). He is also a former Board member of the Campaign for Social Science (2016-2018).
Image courtesy of the interviewee