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As with many online services, you must have an active email address in order to create a Faculti account. Faculti also requires that you have access to this email address to reset your account password. This security procedure allows us to protect your account against unauthorized access. If you’ve lost access to the email address on your account, we cannot help you regain account access. However, there are some other methods you can try to regain access. If you’ve lost access to the email address associated with your Faculti account but still remember your password, try to sign in to your Faculti account and then immediately change your email address. If you’ve lost access to your email address, we recommend that you try contacting your email service provider (ESP) to regain access to your email account. 

Privacy: https://faculti.net/privacy-policy

Terms: https://faculti.net/terms-and-conditions

Standard of conduct

We conduct our operations with honesty, integrity and openness and with respect for human rights and interests of our employees. We shall similarly respect the legitimate interests of those with whom we have relationships.

Obeying the law

Faculti and our employees are required to comply with the laws and regulations of the countries in which we operate.

Employees

Faculti is committed to diversity in the working environment so that there is mutual trust and respect. We will recruit, employ and promote employees on the sole basis of qualifications and abilities needed for the work to be performed. We are committed to safe and healthy working conditions for all employees. We will not use any form of forced, compulsory or child labour. We are committed to working with employees to develop individual skills and capabilities. We respect the dignity of the individual and the rights of employees to freedom of association. We will maintain excellent communications with employees through company based information procedures.

Consumers

Faculti is committed to providing products and services that consistently offer value in terms of price and quality. Products and services will be accurately advertised and communicated.

Business partners

Faculti is committed to establishing mutually beneficial relations with our suppliers, customers and business partners. In our business operations we expect our partners to adhere to business principles consistent with our own.

The environment

Faculti is committed to making continuous improvements in the management of our environment impact and to longer term goal of developing a sustainable business.

Competition

Faculti will conduct their operations in accordance with principles of fair competition and all applicable regulations.

Business integrity

Faculti does not give nor receive bribes or other improper advantages for business or financial gain. No employees may offer, give or receive any gift or payment which is, or may be construed, as a bribe. Any demand of offer of a bribe must be rejected immediately and reported to management. Faculti accounting records must accurately describe and reflect the nature of the underlying transactions.

Conflict of interests

All Faculti employees are expected to avoid personal activities and financial interests which could conflict with their responsibilities to the company. Faculti employees must not seek gain for themselves or others through the misuse of their positions.

Compliance-Monitoring-Reporting

Compliance with these principles is an essential element in our business success. The Board of Faculti is responsible for ensuring these principles are applied throughout Faculti. The Managing Director is responsible for implementing these principles. The Board of Faculti expects employees to bring to their attention, or to that of senior management, any breach or suspected breach of these principles. Provision has been made for employees to be able to report in confidence and no employee will suffer as a consequence of doing so.

In this code the expression ‘Faculti’ is used for convenience and means Faculti Media Limited. The Board of Faculti means the Directors of Faculti Media Limited.

Registration number: ZB410798

Date registered: 17 October 2022

Data controller: 

Faculti Media Limited

Address:

35-37 Ludgate Hill

Office 7

London

London

EC4M 7JN

Person responsible for data protection:

Sam Mohammad

Data Protection 
In compliance with the Data Protection Act 1998 (DPA) Faculti Servers are hosted on Digital Ocean in New York, USA, which comply with the EU-U.S. Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of Personal Data from European Economic Area (“EEA”) member countries.

The Data Protection (Charges and Information) Regulations 2018 requires every organisation that processes personal information to belong to the Information Commissioner’s Office (ICO), unless they are exempt. Faculti is a registered member.
While you are signed-up for Faculti services, Faculti needs to collect, store, use and disclose certain data about you. We require this information for our normal business purposes, such as services to future and current users. When we process data about you, we have to observe the requirements of the Data Protection Act 1998. The Act establishes a framework within which information about living individuals can be legally gathered, stored, used and disseminated. At its core are eight Data Protection Principles which Faculti and other organisations must abide by. These specify that personal information must be:

Processed fairly and lawfully, and only if certain conditions are met.
Obtained for specified and lawful purposes, and not used for purposes other than those for which it was gathered.
Adequate, relevant and not excessive.
Accurate and where necessary kept up to date.
Kept for no longer than necessary.
Processed in accordance with individuals’ rights.
Kept secure.

These protections apply to information in electronic form, and to many types of data in paper form. Further information about the Data Protection Act is available from the Information Commissioner’s Office, an independent body that monitors compliance with the Act.

Faculti Data Protection Policy

Sharing data with Faculti follows two mechanisms:

Data you will be sharing with Faculti via an SSO (Single-sign on authentication) such as IP or Shibboleth.

External single sign-on systems such as Shibboleth create a session that allows the end-user to move from resource to resource without re-entering their credentials. Therefore no data is shared with Faculti other than attribute data (username). IP use the client/server model of communication to enable communication between computers and computer networks of the same or different types. Faculti uses the group’s IP address (IP) to make an initial connection to the DB2 location and data that is shared with Faculti is location and attribute data (Faculti assigned username).

Data you will be sharing with Faculti as an Individual User or Group of Users 

Faculti will collect data about you in the course of our dealings with you as a registered user or users, for example, when you sign-up for our platform or app, or via your organisation/institution. By commencing or enrolling as a Faculti user, you consent to Faculti collecting, storing, using and otherwise processing data about you for any purposes connected with your usage as a Faculti user. Faculti will only use your data fairly and lawfully in accordance with our obligations under the Data Protection Act (outlined above). This means that we will process your data in a way which respects the Data Protection Principles set down in the Act, and your rights under the Act. Any use by Faculti of your data must also be covered by our registration with the Information Commissioner. This is available on the Information Commissioner’s Office website, and describes in a general way how we process personal data about users and other individuals. The Data Protection Act requires us to keep your data secure. This means that your confidentiality will be respected, and all appropriate measures will be taken to prevent unauthorised disclosure. Only members of staff who need access to relevant parts or all of your data will be authorised to do so. Information about you in electronic form will be subject to password and other security restrictions. Although it is not possible to state every purpose for which your information will be used, the following are examples of how it is likely to be used while you are a registered user:

To administer basic functionality of the platform (sign up/login/membership functions).
To administer financial aspects of your registration as a user (e.g. payment of fees, debt collection).
To produce management statistics and to conduct research into the effectiveness of our content and products.
For internal and external audits, and quality assurance exercises.
For Faculti marketing and user relations purposes.
Faculti will only disclose information about you with your consent, or where disclosure without your consent is required or permitted by law. Where this involves the transfer of your data outside the European Economic Area, data will only be transferred if one of the conditions set down in the Data Protection Act has been met.
Faculti do not store credit card details nor do we share customer details with any 3rd parties.
Data is securely stored on Faculti.net servers and may be transferred to, and stored at, a destination outside the European Economic Area.

Faculti Information Compliance Manager

Our Information Compliance Manager is responsible for Faculti’s compliance with the Data Protection Act, and can provide general advice on Data Protection issues. For any issues please contact the Information Compliance Manager by writing to: Information Compliance Manager, Faculti Media Limited, Office 7, 35-37 Ludgate Hill, London, EC4M 7JN, United Kingdom.

Access by Data Subjects
A data subject may make a subject access request (“SAR”) at any time to see the information which the Company holds about them.
SARs must be made in writing, accompanied by the correct fee.
The Company currently requires a fee of £10 (the statutory minimum) with all SARs.
Upon receipt of a SAR the Company shall have a maximum period of 40 days within which to respond. The following information will be provided to the data subject:
Whether or not the Company holds any personal data on the data subject;
A description of any personal data held on the data subject;
Details of what that personal data is used for;
Details of any third-party organisations that personal data is passed to; and
Details of any technical terminology or codes.

Notification to the Information Commissioner’s office
As a data controller, the Company is required to notify the Information Commissioner’s Office that it is processing personal data. The Company is registered in the register of data
controllers. Data controllers must renew their notification with the Information Commissioner’s Office on an annual basis. Failure to notify constitutes a criminal offence. Any changes to the register must be notified to the Information Commissioner’s Office within 28 days of taking place. The Designated Officer shall be responsible for notifying and updating the Information Commissioner’s Office.

Implementation of Policy
This Policy shall be deemed effective as of 1st of January 2020. No part of this Policy shall have retroactive effect and shall thus apply only to matters occurring on or after this date.
This Policy has been approved & authorised by:
Name: Sam Mohammad
Position: Managing Director
Date: 1st of January 2021

It is Faculti’s policy to handle complaints as part of the overall strategy to satisfy the needs of customers using our services. Expressions of dissatisfaction will be considered as important as complaints and plans put in place to remedy the service.

Please contact [email protected] with your compaint.

Complaints will be handled:

• Confidentially
• Fairly
• Promptly

Staff will endeavour to:

• Be courteous to the complainant
• Respond positively
• Offer constructive solutions

Formal written complaints will be:

• Recorded
• Acknowledged within 14 days
• Notified to Senior Management

The complaints procedure will be:

• Publicly displayed on Faculti’s Website
• Monitored regularly as per our Quality Management System
• Reviewed and evaluated periodically as per our Quality Management System

Complaints Procedure

Any person dissatisfied with Faculti’s services will be encouraged to make this fact known at the point and time of their dissatisfaction to the persons directly involved to us below.

The first person to be advised of the complaint will, if appropriate, endeavour to resolve the difficulty, ensuring that Faculti’s policy and procedures are followed. If it is not appropriate for the member of staff to deal with the complaint, it will be referred as soon as possible to the Managing Director.

This is the sequence of activities to be followed within the centre:

1. Complaint received.
2. Entry made on Complaints Form with nature of the complaint.
3. Complaint formally acknowledged.
4. If necessary, complaint information passed to the Managing Director.
5. Facts ascertained and recorded onto Form.
6. Explanations/remedy proposed and recorded onto Form.
7. Complainant kept informed.
8. Outcome recorded onto Form.
9. Report filed by Managing Director in complaints file.

Cancellation & Refund Policy Digital Subscriptions

In order to change or cancel your subscription please contact our Switchboard. We do not accept cancellations by mail or email or by any other means other than calling Customer Service.

Annual Subscriptions

If you cancel an annual subscription within the first 11 months of your subscription, your subscription and other subscriber benefits will end immediately upon your cancellation and you will receive a refund prorated to the effective date of your cancellation. If you cancel within the final 30 days of your 12-month subscription, the cancellation will not take effect until the end of your current billing period. You will not receive a refund; however your subscription access and accompanying subscriber benefits will continue for the remainder of the current billing period.

We reserve the right to issue refunds or credits at our sole discretion. If we do issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

Faculti Media Limited holds copyright in the information available on the Faculti.net Web site, unless otherwise stated. Copyright in any third-party materials found on this Web site must also be respected.

The Digital Millennium Copyright Act requires that all infringement claims must be in writing and must include the following information:

• A physical or electronic signature of the copyright owner or the person authorized to act on its behalf;
• A description of the copyrighted work claimed to have been infringed;
• A description of the infringing material and information reasonably sufficient to permit Faculti to locate the material;
• Your contact information, including your address, telephone number, and email;
• A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• A statement that the information in the notification is accurate, and, under the pains and penalties of perjury, that you are authorized to act on behalf of the copyright owner.

In accordance with the Digital Millennium Copyright Act, Faculti has designated an agent to receive notification of alleged copyright infringement occurring in the faculti.net domain. If you believe that your copyrighted work is being infringed, notify our offices with reference to the video page URL.

Please send all copyright infringements to [email protected]

Metadata

OCLC

In order to integrate your organization IDP, we will need your 

– IDP entity id as configured in the access management federation. We will use this id to configure the SSO access in Faculti. 

– Username attribute you will be sending eg. eduPersonTargetedID 

– IP addresses – should you request IP access also

Faculti Entity ID: https://faculti.net/sso/metadata

OCLC: https://help.oclc.org/Library_Management/EZproxy/Database_stanzas/Faculti?sl=en

UK Fed Membership: https://www.ukfederation.org.uk/content/Documents/MemberList

Faculti Metadata Information for IT teams