Support and Assistance

FAQs

 

When doesn’t Faculti offer office support?

We provide limited support over the following U.S. holidays: New Year’s Day (January 1) Memorial Day (Last Monday in May) Independence Day (on or around July 4) Thanksgiving Holiday (Fourth Wednesday / Thursday / Friday in November) Christmas Eve through New Year’s (December 24 through January 2)

Can I have more than one account?

Unfortunately no. we only allow one account per person; but multiple accounts within an institution. Multiple Basic accounts will be removed by Faculti moderators

I lost access to my email address, so I can’t update my password—what should I do?

As with many online services, you must have an active email address in order to create a Faculti account. Faculti also requires that you have access to this email address to reset your account password. This security procedure allows us to protect your account against unauthorized access.
If you’ve lost access to the email address on your account, we cannot help you regain account access. However, there are some other methods you can try to regain access. If you’ve lost access to the email address associated with your Faculti account but still remember your password, try to sign in to your Faculti account and then immediately change your email address. If you’ve lost access to your email address, we recommend that you try contacting your email service provider (ESP) to regain access to your email account.

How do I share a video on another site like Facebook or Twitter?

Go to the video page and click the Share button that appears under the video player.

How do I save a video to view later?

Go to the video page and click the Save button that appears under the video player. Check back in using the menu bar in the saved videos tab.

 

 

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