Reciprocity and Unveiling in Two-Sided Reputation Systems

Reputation systems are used by nearly every digital marketplace, but designs vary and the effects of these designs are not well understood. Andrey Fradkin discusses a large-scale experiment on Airbnb to study the causal effects of one particular design choice—the timing with which feedback by one user about another is revealed on the platform.

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Image courtesy of interviewee. May 4, 2022

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