Social innovations in outsourcing

Impact sourcing – the practice of bringing digitally-enabled outsourcing jobs to marginalized individuals – is an important emerging social innovation in the outsourcing industry. The impact sourcing model of delivering Information Technology and Business Process Outsourcing (IT–BPO) services not only seeks to deliver business value for clients, but is also driven by an explicit social mission to help marginalized communities enjoy the benefits of globalization. This dual focus has led to the ambitious claim that social value creation can be integral to (and not always by-products of) innovative IT–BPO models.. Ravishankar is Professor of Globalisation and Emerging Markets and Head of the International Business, Strategy and Innovation (IBSI) Discipline Group in the School. He is an experienced leader and manager in business school environments. He has a consistent track record of successfully designing and implementing complex strategies, without compromising on detail. Over the years, Ravi has provided leadership to many of the School’s strategic initiatives and has been a key player in building internationally competitive and inclusive research teams, setting up research centres, staff mentoring, new programme development, international collaborations and student recruitment from emerging markets.

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