When Brokerage Between Friendship Cliques Endangers Trust

Workplace friendship obligations of openness and favoritism are likely to conflict with organizational norms of discretion and neutrality. This dilemma is especially apparent for Simmelian brokers, who divide time and attention across multiple, otherwise disconnected, friendship cliques. Martin Kilduff discusses the fit between the requirements of the network role and the personality of the individual facilitates trust.

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